Refund policy
60-Day Money-Back Guarantee
Every Ecolosophy customer gets a 60-day money-back guarantee. If you are not happy with your product for any reason, contact us at support@ecolosophy.com within 60 days of receiving your order and we will issue a full product refund. Please include your order number and a few words about your experience.
How Returns Work
- Return window: 60 days from the date you receive your order.
- Refund process: Once we receive your return, we refund the product price to your original payment method.
- Return shipping: Return shipping is paid by the customer. We recommend a trackable service.
- Damaged or defective items: Contact us right away and we will send a replacement or issue a refund, whichever you prefer.
